Restore purchases

Use Restore Purchases when you already bought Pinwork with the same Apple ID and the current device does not show active access yet.

Restore uses RevenueCat and Apple’s App Store systems. It does not create a Pinwork account and it does not move task data between Apple IDs.

When to restore

Restore purchases if:

• you installed Pinwork on a new iPhone, iPad, or Mac
• you reinstalled Pinwork
• you bought lifetime access on another device
• you subscribed on another device
• access is active on one device but not another
• the app entered read-only recovery after purchase access could not be confirmed

You must be signed in to the App Store with the same Apple ID that purchased or subscribed.

Check the Apple ID

Restoring can only find purchases attached to the Apple ID currently used by the App Store on that device.

Restore from the access screen

If the access screen is visible:

1. Tap or click Restore Purchases.
2. Wait for the App Store restore to finish.
3. If an active entitlement is found, Pinwork unlocks access.

If the purchase is pending approval, expired, revoked, or attached to a different Apple ID, Pinwork may not unlock access.

Restore from Settings

If you can open the app:

1. Open Settings.
2. Open Access or Account.
3. Choose Restore Purchases.

Pinwork asks RevenueCat and the App Store to restore purchase history. It updates access only when the response returns active Pinwork Pro evidence for the current App Store environment.

If no active purchase is found

The message means the restore response did not return active Pinwork Pro access for the current Apple ID.

Common causes:

• the device is signed in with a different Apple ID
• the subscription expired
• the subscription is in billing retry
• the purchase is pending approval
• the purchase was refunded or revoked
• the App Store is temporarily unavailable

Use Manage Subscription to check billing, renewal, cancellation, or payment issues in Apple’s subscription management.

If restore fails

Restore can fail because of an App Store, RevenueCat, configuration, identity, or network error.

Try:

1. Confirm the device has network access.
2. Confirm the App Store is signed in.
3. Restart Pinwork.
4. Try Restore Purchases again.
5. Open Apple’s subscription management page and confirm the purchase state.

If the App Store is having issues, wait and try again later.

If a supported purchase is found but Pinwork Pro is not attached to it, Pinwork reports a configuration problem rather than pretending the restore succeeded. Previously trusted access remains preserved within its existing offline limits.

After redeeming an Apple Offer Code

After Apple confirms the redemption, return to Pinwork. If access does not update, use Restore Purchases to ask RevenueCat and the App Store for current Pinwork Pro evidence.

TestFlight purchases

During TestFlight, purchases are sandbox transactions.

The app can show a TestFlight or sandbox reassurance banner explaining that test transactions are not real charges. Restore behavior still depends on Apple’s sandbox StoreKit state.

Apple Watch after restore

Purchase and restore actions happen on iPhone, iPad, or Mac, not directly on Apple Watch.

After restoring on iPhone:

1. Keep iPhone and Apple Watch near each other.
2. Keep Pinwork open on iPhone so it can refresh shared access state.
3. Open Pinwork on Apple Watch.
4. Wait for the Watch to receive the updated access state.

If the Watch still looks locked, see Apple Watch is not updating.

Related

• Account and access: how Pinwork access works.
• Read-only recovery: what happens when access is interrupted.
• Purchase or restore problems: additional troubleshooting.